Privacy Policy

Last updated: 6 October 2026

CA Velocity is a trading name of Chatzanderson - Velocity Ltd, a company registered in England and Wales (company number 17484884), with its registered office at The Long Lodge, 265-269 Kingston Road, Wimbledon, London, SW19 3NW, United Kingdom ("CA Velocity", "we", "us", "our"). We are the controller of the personal information described in this policy.

This policy explains how we collect, use and protect personal information when you visit our website, get in touch with us or work with us.

1. Information We Collect

We may collect the following information:

  • Contact details you give us through our contact form, by email or by phone (name, email address, phone number, company and details of your property or project)

  • Project information you share with us while we work together, such as property details, plans, photographs and marketing materials, which may include the names and contact details of colleagues, agents or landlords

  • Business contact details of the clients, agents, suppliers and other contacts we work with

  • Usage data collected automatically when you use our website (such as IP address, browser and device type, pages visited and time spent on the site)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests for proposals

  • Prepare proposals, deliver our services and manage our relationship with you

  • Send invoices and manage payments

  • Keep you updated about our services, where you have agreed to this or where UK law allows it. You can opt out at any time.

  • Understand how our website is used and improve it

  • Meet our legal, tax and accounting obligations

3. Legal Basis for Processing

Under the UK GDPR and the Data Protection Act 2018, we rely on the following legal bases:

  • Contract: where we need to process your information to provide services you have asked for, or to take steps before entering into a contract with you

  • Legitimate interests: responding to enquiries, running and improving our business, and contacting business clients about our services, where these interests are not outweighed by your rights

  • Consent: where you have given it, for example for certain marketing or non-essential cookies. You can withdraw your consent at any time.

  • Legal obligation: where we need to keep records for tax, accounting or other legal reasons

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us run our business, such as website hosting, email, cloud storage, analytics and accounting providers

  • Photographers, drone operators, designers, printers and other specialists working on your project, only as far as needed for that work

  • Professional advisers, such as accountants and lawyers

  • Authorities or regulators, where we are required to by law

Anyone we share information with must keep it secure and use it only for the purposes we have agreed.

5. International Transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

6. Cookies

Our website may use cookies and similar technologies to make the site work and to understand how it is used. Where we use non-essential cookies, we will ask for your consent first. You can also manage cookies through your browser settings.

7. How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes set out in this policy. Enquiries that do not lead to work are usually deleted within two years. Client and financial records are kept for up to six years after our work ends, to meet legal and accounting requirements.

8. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Ask us to correct information that is inaccurate or incomplete

  • Ask us to delete your information

  • Object to, or ask us to restrict, how we use your information

  • Ask us to transfer your information to another organisation

  • Withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using the details below. We will respond within one month.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

12. Contact Us

Chatzanderson - Velocity Ltd, trading as CA Velocity
The Long Lodge, 265-269 Kingston Road, Wimbledon, London, SW19 3NW, United Kingdom
Email: info@ca-velocity.com